terms and conditions

Booking Terms

Your booking is only confirmed and a contract only exists between Rooted Lifestyle and the customer once the deposit has been paid. Full payment of the balance is to be made no later than 60 days before the start of the retreat and ideally at the time of booking.

Cancellations & Refunds

Depending on your timing of cancellation, I can offer you the following refunds:

• No refunds on deposits

• 30 days prior to arrival - no refund offered

• 30-60 days prior to arrival - 50% refund

In the case I can give your place to another customer who was on my waiting list or applied later, even within the 0-60 days period, I will endeavour to do so, and give you a full refund minus a EUR40 admin fee. Also, in the case of a personal last minute emergency, I am open to discuss this between us and see what I can do for you if you are able to provide some ‘evidence’ of the situation. However, no guarantees here. This will occur per my personal judgment.

Insurance

Please note that travel & cancellation insurance comes at the customer's own expense and responsibility. I suggest you take out travel insurance as soon as you book your journey, which will cover you for cancellations, as I cannot waive our cancellation policy or be liable for loss of your holiday in the event that you are unable to travel to the retreat.

Health

Non-disclosure of relevant health information, whether physical or psychiatric, can invalidate your travel insurance and cancel our contractual obligation to you. You should in any case inform us of any health issues prior to booking.

In order to avoid injury we ask that you agree to follow all instructions given to you by the instructor as to when, where and how to perform and not to perform the yoga and other physical activities as part of your program. Any deviation by you from such instructions shall be at your own risk. Students must listen to their own bodies and work within their own limitations. If any movements hurt or are uncomfortable, it is your responsibility to never take any exercise to a level of discomfort or pain.

Rooted Lifestyle will not be held responsible for any injuries suffered, caused in whole or in part by failure to faithfully follow instructions during any of the yoga classes, other forms of physical exercise part of your program and tours / activities that you engage in as part of your program.

Changes or amendments to program / venue

If for any reason a course teacher/venue/activity becomes unavailable I will do my very best to find a replacement teacher/venue/activity of similar quality. Wherever possible you will be advised in advance of any alterations. Amenities or courses may be altered or amended due to maintenance work, mechanical faults, weather conditions, sickness or other situations outside our control and for which Rooted Lifestyle cannot be held responsible.

Liability

I do NOT accept any liability for: cancellations, delays or changes caused by war, threat of war, terrorist actions or threats, closure of airports, civil strife, industrial action, natural disaster, technical problems to transport, staff cancellations or other events beyond our control, participants' medical or psychiatric conditions which may develop during or subsequent to the holiday, loss of, or damage to, personal property of participants.

Confidentiality

The information provided during the coaching sessions at the retreat will be kept private and confidential, and I will not share the Client’s information to any third party unless compelled to by law.